FAQs

How can I contact Smarty Kart?

You can reach our team by emailing customerservice@smartykart.com. We're here to assist you with any questions or concerns you may have!

Do you offer worldwide shipping?

Yes, we ship our products worldwide to ensure that everyone can access our curated selection of items.

Where do you ship from?

Our products are shipped from various locations, but our main shipping hub is located in Singapore.

Can I modify or cancel my order?

To ensure prompt processing, please request any changes or cancellations within 12 hours of placing your order. Once processed, orders cannot be modified. However, you can return your order for a full refund upon receipt.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments for your convenience and security.

When will my order be processed?

Orders are processed within 1-3 business days from the order date and shipped the following business day. Please note that processing times may vary during peak seasons and holidays.

How long does shipping take?

Due to high demand, please allow 2-4 weeks for your order to arrive. We appreciate your patience as we work hard to fulfill orders as quickly as possible.

What if my order doesn't arrive?

If your order hasn't arrived within 30 days after shipping, please contact us at shop@smartykart.com for assistance. We're committed to ensuring you receive your order in a timely manner.

Will I be charged customs and taxes?

Prices displayed on our site are tax-free in CAD Dollars. However, you may be subject to import duties, taxes, and customs fees upon receiving your order. These charges are determined by your local customs office and are your responsibility.

How do I initiate a return?

For returns, please contact us at returns@smartykart.com. Our team will guide you through the return process and address any questions you may have.

What if my item is defective or damaged?

If you receive a defective, incorrect, or damaged item, please contact us immediately with your order number and photos of the product. We'll work swiftly to resolve the issue and ensure your satisfaction.

When will I receive my refund?

Refunds are credited to your original payment method. For credit or debit card payments, refunds are typically processed within 7-10 business days after we receive the returned item.

If you haven't received your refund, please contact your bank or credit card company for further assistance.