FAQs
Welcome to the Smarty Kart Help Center — here you’ll find quick answers to the most common questions our customers ask.
If you can’t find what you’re looking for, feel free to reach us anytime at contact@smartykart.com.
🛍️ ORDERS & PAYMENTS
Q: How do I place an order?
A: Simply browse our collections, add your favorite items to the cart, and proceed to checkout. You can pay securely using credit/debit cards or other available payment methods.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. If you need to make a change or cancel, please contact us within 2 hours of placing your order at contact@smartykart.com. Once shipped, the order can no longer be modified.
Q: Is my payment information safe?
A: Absolutely. All payments are processed securely.
🚚 SHIPPING & DELIVERY
Q: How long does shipping take?
A: Orders typically arrive within 5–12 days, depending on your location and the carrier.
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping! Shipping fees and times vary based on your destination.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email. Tracking updates may take 24–72 hours to appear after dispatch.
Q: What if my package is delayed?
A: We do our best to meet all delivery estimates, but delays can happen due to customs or carrier issues. If your order hasn’t arrived after 15 business days, please email us — we’ll help right away.
💸 RETURNS & REFUNDS
Q: What is your return policy?
A: We accept returns within 14 days of delivery for items that are unused and in original packaging. Please check our Refund Policy for full details.
Q: How do I start a return?
A: Contact us at contact@smartykart.com with your order number and the reason for return. Our team will send you instructions and a return authorization if eligible.
Q: Do I have to pay for return shipping?
A: Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Q: How long does it take to get my refund?
A: Once your returned item is received and inspected, refunds are typically issued within 5–10 business days to your original payment method.
💬 CUSTOMER SUPPORT
Q: How can I contact you?
A: You can reach us at contact@smartykart.com — we respond within 24–48 hours.
Q: Do you have live chat?
A: Live chat support is coming soon! Meanwhile, email remains the fastest way to reach us.
🎁 OTHER QUESTIONS
Q: Do you offer discounts or promotions?
A: Yes! Follow us on Facebook to stay updated on seasonal sales and exclusive offers.
Q: Do you offer gift cards?
A: We’re working on adding digital gift cards very soon — stay tuned!
Q: Where are you located?
A: Our headquarters are in Wilmington, Delaware, USA, and we ship orders worldwide.
💙 Still Need Help?
We’re always happy to assist.
Reach out to us anytime at contact@smartykart.com and our support team will get back to you as soon as possible.